Helping with user support - A couple of minutes a day make the problems go away
Speaker: Kevin Krammer
User support is a nice way to contribute to the KDE experience, since it does not require any of the skills necessary to take part in the creation process, nor does it require lot of time. The session is intended to serve as a kick start into becoming such a contributor.
User support, while often frowned upon as a supposedly boring task, is not only a good deed but also a fun way to contribute to the KDE experience.
User support does not need any special qualification, it is not required to be a KDE expert or even a developer (though that certainly helps), it is rather a personal challenge every single user can master, as long as they find it gratifying to see that they can help other users enjoy KDE.
This talk isn't much of a talk in the common sense, as I will just cover some basics and then do a live demonstration on how I do user support, how and where to research for answers, etc.
Kevin Krammer is a KDE developer since 2001, who uses his insight into KDE internals to provide user support and developer mentoring on mailing lists and web forums. He also monitors cross-desktop projects for situations where the input from KDE core contributors might be necessary and he is one of the developers working on the KDE side of the Portland initiative's toolset.